Replacement –

• Replacement of the products may be considered in below scenarios –
  • In-transit damage of the product if such instances reported within 24 hours of product delivery.
  • In case of any quality related concern, subject to verification from internal quality control team after detailed understanding of the concern raised and product evaluation.
  • The product in question needs to be returned for Replacement of the product, without the return of product replacement is not permitted.

• Scenarios where Replacement of the products is not allowed –
  • No replacement is allowed for any expired product.
  • Used products are strictly not allowed for replacement.

 Return –

• Products are delivered on NON - RETURNABLE BASIS
• Return is allowed only in case of delivery of incorrect or damaged products.

Refund –

• Refund of the delivered product is permitted where there is a quality issue or order cancellation by the Company.

• Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account.
• Refunds via E-Voucher can be redeemed on next purchase at Organic India within the validity date.
• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).
• Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.
• Cash Refunds are not allowed for COD orders.
• Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.